Return policy
STB Clothing Return Policy
At STB Clothing, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: Items must be returned within 30 days of receiving your order.
- Condition: Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
- Non-Returnable Items: Customized or personalized items are not eligible for return unless they arrive damaged or defective.
Process
-
Initiate Return:
- Contact our Customer Support at saloneboborandtiticlothing@gmail.com with your order number and reason for the return.
-
Return Approval:
- Once approved, you will receive instructions and the return shipping address.
-
Shipping Costs:
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and issued to the original payment method.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
Damaged or Incorrect Items
- If your item arrives damaged or is incorrect, contact us immediately at saloneboborandtiticlothing@gmail.com with photos of the product. We will cover the cost of return shipping and ensure a replacement is sent.
Contact Us
For further assistance, feel free to reach out to us at saloneboborandtiticlothing@gmail.com/+33605972821. We’re here to help!
Thank you for choosing STB Clothing!